IT Remedy over the years has acquired the skill and ability to keep your entire production infrastructure running with little or no down time. We have the manpower to deliver efficient and cost effective support of all the software installed in your production environment. We will look after software built in-house, third-party software, and legacy-code software.

 IT Remedy will ensure a complete provision of service as specified within each client SLA (Service Level Agreement).

Actively seek to identify, agree and implement better ‘’ways of working’’ to improve efficiency and reduce costs.

Produce Call Management reports and graphs recording our team’s performance on a daily and monthly basis.

Provide experienced analyst and Engineers in areas of customer service, systems and call handling, Network Management etc.

 Some of the issues you will not have to worry about on a daily basis are:

      Operating System

Network Connectivity

Printing

Email

Workstation issues

Application access

Network issues

Data corruption